How long does delivery take from the time I order?
Most items ship within 48 hours of order. Some items are shipped directly from the manufacturer and generally ship within three business days. Items that have a delayed shipping time are noted in the product description.
What method of shipping do you use?
Next to product quality and customer service, shipping is our top priority. It is critical to us that you receive your item timely and in good condition. We use UPS this gives us the ability to insure and track each package we ship. On occasion we may also use the United States Postal Service Express, Priority or First Class Mail or another major carrier such as FedEx or DHL.
Can I call you to place my order?
Yes. We can be reached toll free at 1-800-431-9121 or direct 609-585-4127 from 8:00 AM to 8:00 PM Est.
What type of credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.
When do you charge my credit card?
Your credit card is charged at the time of order.
Can I mail a personal check or money order?
Yes we accept personal checks and money orders. Please make checks payable to our parent company Basil-Ltd.com. You can print your order and send it with your payment to
Basil-Ltd.com
ML Comerford
345 Merrick Road
Robbinsville NJ 08691
Do you charge sales tax?
We only charge sales tax if shipping within the state of New Jersey. Items picked up at our location also will incur NJ State Sales Tax of 7%.
Canadian or other foreign customers are responsible for duty or sales tax
Do you have a return policy?
If for any reason you are not satisfied, we accept returns within 7 days from date of receipt. Please email for a Return Authorization number which must accompany your package. All items must be returned in new unused, unworn, unaltered condition. We will happily exchange or issue a refund or credit for your purchase minus shipping charges (while shipping for your purchase may have been free, actual shipping charges will be deducted from the original purchase price.)
All returned items must be packed carefully in their original boxing. Please note you are responsible for ensuring a safe return (i.e. Please send United States Postal Service Insured, Global Priority or UPS insured for the full value). Items not authorized for return, beyond our return policy or missing documentation or pieces will incur a 15% restocking fee.
Personalized items are not returnable.
How do I check my order status?
To check order status click on the "Track your Order" icon in the upper right hand corner of the home page then cut and paste your order number in the track box. Or call 1800-439-9121 or direct 609-585-4127 with you order number and last name.
Can I request a printed catalog?
The website offers you access to our dynamic online catalog that is always up to date. Due to our ever changing inventory, Jeanne-Maries does not offer a printed catalog.
Do you sell wholesale?
No, at this time we don't sell wholesale.
Is it safe to place an order online?
Jeanne-Maries.Com uses the Secure Sockets Layer (SSL) protocol to safeguard your sensitive personal information, including your credit card number, during online transactions. Using this widely accepted form of encryption, your transaction is delivered via a secured, encrypted transmission. For your protection, never put your credit card number or other sensitive information in unencrypted email.
For added security, we use a trusted third party, Verisign, to process all credit card transactions. At no time do we store your credit card information on our system, and none of our employees have access to your credit card number. You will know that you are on an SSL secured page when the lock icon on the bottom of your web browser (such as Netscape Navigator and Microsoft Internet Explorer) becomes locked.
